FAQ's 


All your questions answered.

What is your Privacy Policy?

We do not disclose any of the buyers information to third parties.

By using Paypal as third party payment processor's, we never see your card details.

Do you use Cookies?

Yes, we use cookies to enhance your web shopping experience.  We use cookies to help us remember and process the items in your shopping cart and keep track of data about site traffic and site interaction so we can offer better site experiences and tools in the future. We google analytic's to assist us in understanding our site data. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

By using our site you accept our privacy policy.


What is Dichroic glass?

Dichroic is pronounced di-chro-ic.

The bit we call dichroic is a coating on the glass made up from metal oxides and quartz crystals, the coating is applied in a vacuum to a circle of glass. The dichroic coating has many layers but is very thin, the dichroic coating has a reflection colour and a transmission colour making the glass colours shift in colour, similar to a mother of pearl and opals.

The resulting glass can then be cut and fused with other glasses in multiple firings.

Due to variations in the firing and cutting process individual results can never be truly be reproduced, each piece of fused dichroic glass is unique, one of a kind piece


How is your jewellery made?

Each item of glass is hand cut to the shape required, the glass is then layered with other glass and finally capped with clear glass.

This glass sandwich is then fused in the kiln taking care to probably anneal the glass for strength and durability.

The resulting cabochon is then mounted in various ways, using a two part epoxy resin, to create stunning items of jewellery.


What about Ordering?

As each item of jewellery is unique, the item in the picture is the piece you will receive. We make every effort to describe and photograph the items giving you as much information as possible.

I hope you will be very happy with your items, please go to our front page to see what others have said about our glass.

After ordering you will receive emails letting you know the status of your order.


How do I pay for my goods?

All transactions are processed via Paypal  using their secure servers.
Paypal accept all major credit and debit cards including Visa, Mastercard, American Express, Switch and Delta. 

For Your Protection we are PayPal Verified.

Please click on the logo to confirm our verified status on the PayPal site.



How will I receive my goods and how soon?


Your items come packaged as described on the product page, this is then packaged securely to reach you in the best possible condition.

We aim to dispatch all products within 48 hours. In addition please allow for delivery time to your destination. Postage will be added at the checkout which is dependent upon your location.


How do I return and exchange my goods?

An item may be returned up to 14 days after shipping for any reason. The item must be returned in its original condition. You must email to say an item is being returned. You the buyer are responsible for the return shipping costs and insurance. If the package is lost or damaged on the return journey, you are responsible and your money will not be refunded. Upon successful return your money will be returned minus the shipping fees or the exchange item will be sent.


How can I contact you?
If you need to reach us, please email using the form on the contact us page. Alternatively, you can call on 01794 388078 or write to us at 15 Scott Close, Kings Somborne, Stockbridge Hampshire, SO20 6NR, United Kingdom



Wholesale
We are currently reviewing our wholesale policy, please contact us if you are interested in Wholesale items